Member of Technical Staff, Product Engineering

Member of Technical Staff, Product Engineering

SF · NYC

About RoVR


RoVR builds the autonomous system of execution for healthcare: AI that runs clinics end to end, acts across every system they depend on, and improves with every outcome. Healthcare is one of the most complex real-world environments for autonomous intelligence, demanding continuous coordination, reasoning, and decision-making under uncertainty. We’re pushing the frontiers of agentic systems, long-horizon reasoning, memory, and reinforcement learning to build AI that pursues goals, recovers from failures, and learns from experience. We’re building the foundation for a future where entire healthcare systems operate, adapt, and improve autonomously.

Why RoVR

At RoVR, we’re on a mission to turn practices into AI-Native, Self-Optimizing Learning Health Clinics. At RoVR, we are building a multimodal, agentic operating system to launch, manage, and scale A-LHCs nationwide. We collaborate with large health organizations as well as local physician groups, modernizing legacy operations to launch these next-generation clinics.

Central to this vision are at RoVR, autonomous agents that orchestrate and optimize clinical, administrative, and patient engagement processes. By alleviating repetitive tasks, RoVRs free providers and admins to focus on proactive decision-making guided by actionable insights, laying the groundwork for a more responsive, outcome-driven healthcare ecosystem.

By uniting clinical and operational intelligence in one cohesive platform, we're building the infrastructure for a Learning Health System that can collaborate with and empower clinicians to redefine the patient experience and transform health outcomes.

Based in the heart of NYC and backed by leading venture capital firms/visionary healthcare leaders, RoVR is on a mission to transform the future of healthcare. We are seeking mission-driven engineers, designers, and operators to join our team and help us build the foundational operating system that will drive medicine for the next century.

The Role

We are looking for a product builder to own how patients experience RoVR. From finding a provider and booking a first visit to understanding next steps and staying connected between appointments, you would make complex care feel understandable and manageable.

You would also shape how patients interact with agents: when an agent should take initiative, what it should explain, when it should ask for confirmation, and how a person takes over. These decisions are central to the product.

The work combines product judgment, interaction design, and experimentation. You will spend time with patients and care teams, turn observations into prototypes, and work with engineers to ship and evaluate them. You will be accountable for whether people can understand the experience, complete what they came to do, and get the help they need.

Responsibilities

  • Own patient journeys across onboarding, provider discovery, scheduling, intake, communication, and ongoing care.

  • Study how patients and care teams use the product. Turn confusion, abandoned tasks, and repeated requests for help into concrete improvements.

  • Design interactions across the patient portal, chat, and voice. Define how agents communicate progress, handle uncertainty, request consent, and hand work to people.

  • Turn ideas into flows, prototypes, and clear product behavior. Work closely with engineering, design, and clinical operations to carry them through launch.

  • Run experiments with explicit hypotheses and success criteria. Measure task completion, patient understanding, effort, and follow-through.

  • Build experience evaluations with realistic patient scenarios, including interruptions, misunderstood requests, changing preferences, and failed actions. Use them to assess changes before and after release.

  • Make accessibility, health literacy, language needs, and patient control part of the product from the beginning.

Minimum qualifications

  • You have shipped a consumer product or service and can explain the decisions you made, what happened after launch, and what you changed.

  • Strong product judgment and interaction design instincts. You can make a complex process easier without hiding information people need.

  • Ability to turn an idea into a testable prototype using design tools, AI tools, or lightweight code. A software engineering background is not required.

  • Experience speaking directly with users and combining those observations with behavioral data to decide what to build.

  • Clear writing. You can define product behavior precisely and write language that helps someone understand what happens next.

  • A practical understanding of AI capabilities and limitations, including how unpredictable behavior affects the experience.

  • Ownership from problem discovery through launch and iteration.

Preferred qualifications

  • Experience building consumer healthcare products or services that involve sensitive information and consequential decisions.

  • Experience designing conversational, voice, or agent-based experiences.

  • Experience improving onboarding, activation, or ongoing engagement through measurable product changes.

  • Familiarity with accessibility, multilingual experiences, or designing for people with different levels of health and digital literacy.

Logistics

  • Location: San Francisco or New York, on-site.

  • Employment type: full-time.

  • Compensation: competitive salary and meaningful equity.

  • Visa sponsorship is available.

RoVR is an equal opportunity employer and does not discriminate on the basis of race, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition, or any other basis protected by law.

The Role

We are looking for a full-stack product engineer to build the applications through which clinics, operators, and patients interact with RoVR. You would create the workspaces where staff supervise agents, review decisions, resolve exceptions, and configure how a practice runs, alongside the experiences patients use to access and manage their care.

You would own product areas end to end: understanding the problem, shaping the experience, building interfaces and backend services, and measuring what happens after launch. The work requires strong engineering across the stack and the product judgment to make complex, autonomous systems understandable and useful.

Working closely with our agent systems, design, and clinical teams, you would also build the feedback paths that turn human interventions into structured evidence for evaluating and improving our agents.

Responsibilities

  • Build operator and patient applications, including live views of agent activity, review and approval flows, escalation handling, workflow configuration, and patient portals.

  • Develop responsive, accessible interfaces with clear interaction patterns, reliable state management, and thoughtful handling of loading, errors, and recovery.

  • Design and implement backend services, APIs, application data models, and background jobs. Own the path from a user action through execution and back to the interface.

  • Build real-time experiences that keep users informed as agents work. Handle streaming updates, concurrent edits, interrupted connections, and consistency between displayed and actual system state.

  • Integrate applications with the agent runtime, clinical systems, and messaging and voice services. Handle authentication, retries, partial failures, and duplicate requests reliably.

  • Implement permissions, tenant isolation, audit trails, and appropriate handling of sensitive information across the frontend and backend.

  • Own production quality through testing, deployment, observability, performance tuning, and debugging across the stack.

  • Work directly with clinic staff and patients to identify problems, prototype solutions, and iterate on real usage. Measure task completion, time saved, errors, and the effort required to supervise agents.

Minimum qualifications

  • Bachelor’s degree or equivalent experience in computer science or a related technical field.

  • 4+ years building and operating production web applications, with substantial ownership across frontend and backend.

  • Strong TypeScript and React skills, or equivalent experience with a modern frontend framework, including state management, asynchronous data flows, and browser performance.

  • Strong backend engineering in Python or another production language, including API design, service architecture, background processing, and external integrations.

  • Proficiency with SQL and relational databases, including schema design, migrations, query optimization, and transactional correctness.

  • Experience shipping and maintaining software through automated testing, CI/CD, monitoring, and production troubleshooting.

  • Strong product judgment and attention to interaction details. You can turn an ambiguous customer problem into a usable product and explain the tradeoffs you made.

  • Experience working directly with non-technical users and taking ownership from discovery through launch and iteration.

Preferred qualifications

  • Experience building products around AI agents, including supervision, approvals, corrections, and human handoffs.

  • Experience with real-time or collaborative applications using WebSockets, server-sent events, or similar technologies.

  • Experience with event-driven systems, durable background workflows, and reliable execution across multiple services.

  • Experience building multi-tenant SaaS products with granular permissions and auditability.

  • Experience deploying and operating applications on cloud infrastructure such as AWS.

  • Experience with healthcare software or other products involving sensitive information and consequential decisions.

Logistics

  • Location: San Francisco or New York, on-site.

  • Employment type: full-time.

  • Compensation: competitive salary and meaningful equity.

  • Visa sponsorship is available.

RoVR is an equal opportunity employer and does not discriminate on the basis of race, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition, or any other basis protected by law.

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